- All electronically issued services offer quality assurance. If you are not 100% satisfied with the quality, simply write to us within 7 days asking for rework/corrections of the articles published by you (refer to the quality guarantee on our business website). If the quality delivered fell short of the service promise, we will rework the assignment for free. However, if you wish to discontinue the assignment, or if the reworked assignment does not meet expectations, we will refund 100% of its fee before its publication. Clients acknowledge and agree to our refunds policy, which clearly states that all editorial and publishing services are performed to the best of our abilities, begin immediately upon order confirmation, and will be rendered on the client’s behalf in good faith.
- Clients agree to resolve any questions, concerns, or disputes regarding the quality of delivered publishing services by submitting a written request, either by email or the through the website. This request must specifically outline all questions and concerns about possible editorial errors or omissions so that our experts may clearly address, respond to, and/or correct any areas of concern on the client’s behalf as quickly and professionally as possible. Rework requests are applicable only to the original text and will be carried out according to the assignment’s original written instructions.
- No cancellation requests will be accepted for confirmed orders and approved publications. Cancellations cannot be processed once the article is published and available online.